How to Fix Netgear Genie App Not Working?

It has become easier for Netgear genie users to access the extender settings. All you need to do is to use the Netgear genie app and you will be able to access the settings easily. But what if you feel that your Netgear genie app is not working?

In case you are encountering issues with the Netgear Genie app, then we are here to help you get rid of this problem. Below, we have mentioned all the things that you can try to fix the Netgear genie app not working issue. 

How to Fix the Netgear Genie App not Working Issue? 

A lot of reasons can be responsible for the Netgear genie app not working issue. It can be because of technical glitches or due to the partial installation of the app. This problem can also occur because of a cache stored from the wrong installation. There can be multiple reasons responsible for this problem.

Here, we have listed out some solutions that you can try to fix the Netgear genie app not working issue. 

1) Reinstall The Netgear Genie App

This problem can occur if you install the corrupt or outdated version of the app on your device. This will prevent you from running the app on your device.  In this case, you are required to uninstall the app and download it on your device one more time.

Netgear Genie app is available for iOS as well as Android devices. You can just go to the Google Play Store or Apple Store and reinstall the app from there. 

2) Restart Your Smartphone

Maybe there is a technical glitch in your device that is causing the problem. In such a case, you are required to restart your mobile device. For this, you just need to turn off your smartphone and then turn it back on.

When you are done with this, you can pen the Netgear Genie app again and check if it's working or not. In case restarting the device does not work, then you can move on to the next solution. 

3) Clear The Cache of Your Netgear Genie App

The app cache gets stored on your mobile device. If you don't remove the cache periodically, then it can lead to the Netgear genie app not working issue.  Therefore, you need to go to the settings of your smartphone and remove the cache stored on your device.

When you are done with that, you can access the dashboard of your extender using the Netgear genie app. 

4) Improper Installation Of The Netgear Extender

You may face the Netgear genie app not working issue because of improper installation of the extender. This problem can easily be resolved by resetting your extender to the default settings. After that, you need to configure your extender again.

In case you don't know how to reset and reconfigure your extender, then take a look at the steps mentioned below. 

How to Reset and Reconfigure your Netgear Extender?

Below mentioned are the steps that you need to perform in order to reset or reconfigure your Netgear extender. 

Step 1: Please ensure that your extender is connected to a working socket. You will see a green power LED light glowing. 

Step 2: After that, search for the Reset button on your Netgear extender and press the reset button using a pin-like device. 

Step 3: Once the reset process is over, your device will restart again. 

Step 4: Then, you need to connect your device to the existing router using an ethernet cable. 

Step 5: When you are done, launch your internet browser and then enter mywifi.net in the location bar of your browser. 

Step 6: Press the enter key and then you will be taken to the Netgear router login page. 

Step 7: Enter your credentials and then click on Log in. 

Step 8: Once this step is over, you will be taken to the Netgear Gene setup wizard. 

Then, a few prompts will appear on your screen. You need to carry out all these prompts in order to reconfigure your router.